Your privacy is a top priority for Panda Facility. This Policy explains how we handle and safeguard any personal data you give us. You agree to this Policy’s terms by using our Service.

We take great pride in our high standards of quality and dependability. Panda Facility collects information through web  applications,  and mobile apps developed for Resident and Contractor. This Privacy Policy describes Panda Facility’s data collection from end users. 

This privacy policy doesn’t govern any disclosure or collection of information by third parties, including those that may offer products/services on or through the Panda Facility website. If you have any questions, suggestions or complaints relating to this document, please email us at contact@pandafacility.com.au

What information does the Panda Facility collect?

Panda Facility collects information through various ways that includes:

• Device Information – We can collect information about the devices running Panda Facility web application and mobile apps for residents & contractors. The information that we usually access includes  a unique Panda Facility – generated ID, OS version, IP Address, Country code, and carrier information.
• App Usage Information – We may also collect information about how Panda Facility application is being used, such as the frequency as well as duration of usage.
• Personally Identifiable Information – We can also collect personally identifiable information shared with the Panda Facility application. Furthermore, the collected data may include information like name, email address, location, gender, interests, device, app usage, user ID, and contact information.
• Web Portal Information – We may collect information provided on the Panda Facility application, such as feedback or contact information. Additionally, we may use cookies as well as web beacons for monitoring traffic patterns and collecting information about previous visits to the sites.

Does Panda Facility collect real-time location information?

Panda Facility may collect device location information if location services are enabled for any Panda Facility websites on the device. We could use location information to provide users of the Panda Facility Sites with information relevant to them based on their location.

How does Panda Facility use the information?

• Panda Facility Internal Use – We use the information we collect to help us provide as well as optimize the services offered on the Panda Facility Sites and to monitor and improve the Panda Facility websites and our services.

• Third Parties – We’ll share the information we collect with the third parties only in the ways mentioned in this privacy policy.

• Specifically, we may disclose the information we collect:

• To protect our rights, the safety of others, or user safety.
• To investigate fraud.
• To third parties as required by law.
• To those trusted services providers who work on our behalf, who don’t have an independent use of the data as well as to those who have agreed to follow the rules and regulations mentioned in the privacy statement; and iv. to our affiliated organizations, and to third parties in conjunction with an acquisition, merger, or sale of Panda Facility.
• If Panda Facility is involved in an acquisition, merger, or sale of all or a certain portion of its assets, affected users will be notified via a notice on the Panda Facility websites or an email of any change in ownership or uses of this information, and any choices users may have regarding this information.

How is your information protected by Panda Facility?

PF is committed to keeping your information private. We take every precaution we can to prevent unauthorized access, modification, or disclosure of your personal information. We cannot, however, provide a 100% assurance that your information will be secure at all times because the Internet is not by nature a secure environment. If we become aware of a security breach where your personal information is lost, stolen, accessed, or used by unauthorized parties or in an unauthorized manner, we will notify you as soon as reasonably possible.

As of right now, the following measures are in place:

– AWS Secure Cloud continuously monitors the hardware firewall on servers.

– Secure Socket Layer is used to encrypt and transmit any information submitted to our Service.

Automatic data collection

We automatically collect information about how Panda Facility websites are used, such as the frequency as well as the duration of usage. Furthermore, this includes details about mobile devices, such as a unique Panda Facility-generated ID for the mobile device. We share anonymous information about the use of their respective Panda Facility Sites with third parties, including the way Panda Facility Sites are used, which facilitates improvements to the Panda Facility Websites.

Opt-Out

Users can opt out of the collection of location information by simply turning off location services for Panda Facility websites on their Smartphones. In addition, users can also opt out of the collection of personally identifiable information by not sharing those details with Panda Facility Sites. If you still have any queries, send us an email at query@pandafacility.com.au

Data retention policy, managing your information

Panda Facility will retain information collected throughout the life of each user’s use of Panda Facility websites except where it is prohibited by law. If you’d like us to delete User Information and Automatically Collect information associated with your record, please send us an email at support@pandafacility.com.au. We’ll keep anonymous information and can retain some identifying information to ensure that your request continues to be honored. Furthermore, your information will be removed from our active database, but we may keep that information in our archives. Furthermore, if we are required to maintain records about a user, we will comply with their deletion request only after fulfilling any legal requirements.

Children

The Panda Facility Sites are not designed for use by children and Panda Facility doesn’t knowingly market to or collect or solicit information from or market to kids under the age of 13. If a guardian or parent becomes aware that their child has provided us with information without their consent, they should contact us at contact@pandafacility.com.au We’ll delete such details from our files.

Security

At Panda Facility, we are concerned about safeguarding the confidentiality of your information. Furthermore, we provide physical, electronic as well as procedural safeguards for protecting the information we process and maintain. For instance, we limit access to this data to authorized employees who need to know that information to develop, operate, or improve our Services.

International transfer

We can transfer the information we collect about you or your end users, including personal information, to other third parties across borders or to affiliated entities or from your country to other countries around the globe. If you or your end users are located in the EU or other regions with laws governing data collection and use that may differ from Australian law, please note that you are transferring information as well as permitting the transfer of information, including personal information, to a country that doesn’t have the same data protection laws as your jurisdiction, and you consent to the transfer of information to Australia and the use as well as disclosure of information about you and your end users, including personal information, as described in this privacy policy.

Your Consent

By using our website, you are consenting to our collection as well as the processing of information as set forth in this Privacy Policy. “Processing” means using cookies on a smartphone/computer or using data in any way, including, but not limited to, collecting, deleting, storing, using, combining as well as disclosing information, all of which activities will take place in Australia. Furthermore, if you reside outside Australia, your information will be transferred to Australia and processed as well as stored there under Australian privacy standards. By using the Panda Facility and sharing information with us, you agree to such transfer to and processing in Australia. For questions and queries about this Privacy Policy, please contact: Attn: Legal Department 107, 30 Campbell st. Blacktown NSW -2148 https://pandafacility.com.au/